Barclaycard International - Case Study

Barclaycard engaged TSN based on their experience / knowledge of the affinity consumer finance & credit card sectors, to search for a key new senior member of the partnerships marketing team.

The role required an unusual mix of affinity marketing & business development skills, combined with credit card or related experience. Barclaycard Director of Partnerships, Dickie Davies, comments

"Noel Preston and the TSN team quickly demonstrated they had a real understanding of our business division, that comes only from having worked in the industry - they challenged and refined the original brief and rapidly presented us with a quality shortlist, from which we made a highly successful appointment.

‘I expect that we will be using TSN again, to fill other key new roles as our business division expands and grows- we would have no hesitation in recommending TSN to other potential clients’

Transforming Contact Centre Capability

Barclaycard have engaged TSN to deliver a far-reaching programme of change across their UK contact centres.

Key elements of the programme are:

Virtualisation of a number of major Contact Centres Automation of Debit Card Payment by IVR Enhancements to predictive outbound dialling capability. The programme is also an enabler for realising benefits on other critical programmes, such as Collections and CRM.

Barclaycard Interim Change Delivery Director, John Molson, comments "David McCullough and the TSN team provided the key Programme/Project Management skills and experience from the telecomms world. They quickly understood and defined the requirements of this complex programme, established the key relationships within the business and with suppliers, presented and agreed an effective plan with Senior Management - ensuring the critical work streams were ‘up and running’ in time to meet key business timelines - and created the momentum to make the programme a success."